Vibe Communications Self-Service Portal - Case Study
Vibe Communications were keen to develop a self-service portal for their clients that would set them apart from their competition.
They knew that there were many tasks within their business that were manually intensive, leading to unnecessary user-error and duplication. By providing a functionally-rich self-service portal, they were able to improve customer perceptions of their business, whilst genuinely increasing the quality of the service they could provide.
Vibe Communication's customers now feel more in control of their relationship with their supplier, and Vibe has a better, more detailed understanding of their clients. They provide an efficient and effective level of customer service, with more detail available to their own customer base through the self-service portal than every before.
Diagram showing the functional areas covered
The demonstrable benefits for Vibe have been:
- Increased revenue through their reseller and partner channels
- Automation of manual processes
- Elimination of inefficient and redundant processes
- Increase of both client and partner satisfaction and accessibility
- Employees now able to focus on high value tasks
- Improvement in reseller management and reporting
About Stream Group:
Stream Group harnesses the innate power and flexibility of the Mendix™ model-driven development environment to provide robust, well-integrated software built specifically to your needs, but within the timescales and costs associated with off-the-shelf products. Our software:
- is tailored to support your business processes,
- provides differentiating features to give you a competitive advantage,
- enables you to provide your resellers and partners with a rich, automated and constantly available service
- can be easily modified and upgraded to grow with your business, supporting new products and initiatives rapidly
